FROSCH has a great opportunity for an experienced travel consultant with stellar customer service skills to join our White Glove After-Hours team.
As a White Glove Travel Consultant, you will be responsible for managing the travel reservations of multiple VIP corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs.
Shifts for this position rotate with 7 days on and 7 days off and will range between the hours 6:00 PM or 6:30 PM CST to 3:00 AM and 8:00 AM-8:00 PM CST Saturday through Sunday. Holiday shifts are required.
What FROSCH Offers You:
- Flexibility to work from home
- Opportunity to make a difference in a growing global company
- Strong collaborative environment
- Medical, Dental, and Vision benefits plus 17 supplemental benefits
- IATA and LifeMart benefits
- Gym Reimbursement
- Continued Industry Training
- Employee Recognition Program
Job Details:
- Uphold the “WOW” factor in client customer service
- Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
- Monitor email and queued PNRs
- Reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Black Car Service confirmation, and flight status monitoring.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
- Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
- Embody FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering The Unexpected
Requirements/Qualifications:
- Recent, native GDS experience on Sabre and/or Apollo; if not proficient with both GDS a willingness to learn and utilize the other is necessary
- Experience arranging domestic and international travel for multiple corporate clients
- Capability to setup PNR’s, ticketing and exchange tickets is preferred
- After-Hours experience is preferred
- Proficient with Microsoft Office, specifically Outlook and Word
- Strong attention to detail
- Ability to work well under pressure
- Strong sense of urgency as well as flexibility to change as needed
- Familiarity with visa and passport requirements to provide effective advice
- Provide Best in Class Customer Service that exceeds our client’s expectations
- Able to work well on a team to ensure worldwide coverage for clients
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
