The Customer Success Manager is responsible for overall success of the client including; end to end implementations, operations, engagement and fulfillment of customer business case.
Manager of Customer Success
ABOUT THE ORGANIZATION MOBĒ (MOBĒforlife.com) is a personalized program that empowers people on their path to a better life. We find individuals suffering with or at risk for chronic health problems, we selectively couple them with an expert MOBĒ Guide in an empowering relationship and we engage them in a journey of better ways for thinking and acting toward enhanced physical, emotional and social wellbeing. This involves introducing them to entertaining, compelling and actionable mental and physical exercises.
Guiding consumers away from the mistaken assumption that the health care system holds all the answers, MOBĒ enables individuals to tap their own power to be better physically, emotionally and socially. We change the rules and the game. The benefits are dramatic, whether you struggle daily with a health condition or simply want to feel your best. Wherever you are on the journey to a better, healthier you, MOBĒ offers customized, comprehensive pathways forward. Each is tailored to the individual – and designed to get results.
MOBE guides people to better health and more happiness by providing tailored health support. We offer innovative health solutions including guided self-management and guided medication services.
Studies have shown that self-management can provide real relief from chronic pain, discomfort associated with chronic illness, anxiety and stress. Self-management also plays a pivotal role in helping the body respond to treatments for chronic illness or conditions.
With MOBE, instead of going it alone, participants work with a MOBE Guide who provides one-to-one health support. Guides take the time to understand each person’s unique health situation, guiding them through the steps of self-management and improved health.
If you want to be part of a high growth organization where our passion is to help people live happy, healthy lives, contact us today to learn how to join the MOBE team.
The Customer Success Manager is responsible for overall success of the client including; end to end implementations, operations, engagement and fulfillment of customer business case. The Customer Success Manager will utilize MOBE best practices and partner with the customer to ensure MOBE activities are maximized.
Serve as single point of contact and develop a trusted-advisor relationship with customer operational owners such that all MOBE activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their MOBE solution to be realized.
Implement end to end customer integration and implementation of MOBE programs and services. Facilitate implementation utilizing formal project methodology.
Establish post-implementation adoption activities such that the overall success of the customer’s initiative can be closely monitored including visibility to all stakeholders.
Utilize professional relationship management plan to strategically identify, prioritize and nurture healthcare provider relationships. Develop provider/practice integration and engagement strategy based on minimum disruption to practice workflow.
Facilitate monthly and quarterly discussions of key performance indicators such as; engagement, medical savings, marketing strategies, etc..
Passionate about helping others
Self-Confident and able to diplomatically express views that may be unpopular
Conscientious, organized and dependable; always meets deadlines and commitments
Personable, easily establishes rapport with others, making them feel comfortable and valued
Initiative-Driven, pursuing goals beyond what is required or expected
Service-Oriented, anticipating, recognizing and meeting customer needs
Conflict-Manager, diplomatically and tactfully able to calm tense situations
Communication, addressing issues, listening and seeking mutual understanding
Influence, effectively persuading others
Collaborative, works as part of the team to successfully achieve common goals
5+ years’ experience with Health Payers
5+ years’ experience managing large customer implementations and / or consulting engagements; or any combination of education and experience which would provide an equivalent background
3+ years’ outside sales
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
To apply for this job please visit www.appone.com.