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  • Estimated Salary: $55k-$70k+p/y
  • Full-Time
  • Remote US

Union Home Mortgage

The Loan Officer Assistant Team Leader (LOA Team Leader) will assist our LOA partners in in the day-to-day management of their job functions and provide assistance in achieving quality and productivity metrics.

Overview

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The Loan Officer Assistant Team Leader (LOA Team Leader) will assist our LOA partners in in the day-to-day management of their job functions and provide assistance in achieving quality and productivity metrics. The LOA Team Leader will serve as subject matter expert and mentor a team of assigned LOAs by providing feedback to aid in the development of new skills and refinement of existing skills.

Responsibilities

  • Serve as a coach and mentor to a team of LOAs by providing feedback to aid in the development of new skills and refinement of existing skills while keeping Loan Officer and Sales Management informed of progress
  • Conduct post-transition training for all incoming LOAs
  • Acts as the point of contact for inquiries and guide the LOAs on their daily functions.
  • Manage a pipeline of loans handled by the assigned LOA team and ensure quality and productivity metrics are met
  • Review and audit a sample of files prior to submission to Underwriting and reporting back findings weekly to Loan Officer.
  • Work with Loan Officers and Field Sales Managers to resolve any loan issues

Education & Qualifications

  • High school diploma or equivalent
  • 3-5 years of experience in a sales/financial environment
  • Minimum of 3 years of management/supervisory experience
  • Excellent communication (verbal and written), interpersonal and organizational skills
  • Positive attitude with lots of energy and self-motivation
  • Excellent computer skills with proficiency in Microsoft Office Suite
  • Ability to work with various work backgrounds and experience levels
  • Ability to develop and maintain excellent working relationships across departments
  • Ability to multitask, prioritize, and manage large volume of tasks while providing excellent customer service
  • Ability to exercise discretion on sensitive or confidential matter
  • Ability to identify and resolve client issues and use good judgment in making immediate decisions

Tagged as: $50k, $60k, $70k

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