Knowledge Manager

What makes us Qlik

We’re motivated to help people make discoveries in data, share insights, make decisions and act with confidence. Making a difference, both in small and large ways, is our passion.

At the heart of Qlik is our Swedish soul, which guides everything from our culture and product design approach to our Corporate Responsibility program. It’s what drives us to create a culture of innovation.

We believe data can change the world. And we believe people can, too

The Knowledge and Learning Organization
As part of the Knowledge and Learning organization, and our growing team, you will be in a unique position to impact the future direction the company takes. With approximately 40,000 customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.

How you will spend your time as our next Knowledge Manager

The Knowledge Manager will be a self-motivated individual with excellent analytical, research, and technical skills who is poised, articulate, and embraces a dynamic environment.

Reporting into the Director, Knowledge Management, this person is member of the team responsible for the development, implementation and continued improvement of a company-wide Knowledge Management framework.

The right candidate will have a strong understanding and experience with knowledge and content management systems and tools. This includes applying content lifecycle best practices, metadata and taxonomy management and search optimization strategies.  The Knowledge Manager will also be responsible for process development, creating end-user and technical documentation and partnering with content stakeholders to institute change.

Initially, this individual will be tasked with consolidating multiple, disparate file storage locations through developing and driving a file migration plan.  The migration project is a large endeavor that crosses both business and technology work streams.  The Knowledge Manager must be comfortable and well versed to communicate with both technical and non-technical audiences, achieve project buy-in, and influence adoption of new processes.

In summary, the position requires an experienced professional who can set direction, devise a comprehensive plan, and drive projects to completion.

Major responsibilities:

• Define and manage a content lifecycle, inclusive of roles, publication, editing, processes, permissions, knowledge audits, content expiration, and search results optimization.
• Champion Knowledge Management across the organization; building partnerships with business and technology stakeholders.
• Serve as the connection between the business and technology to implement content lifecycle processes, communicate knowledge management best practices and adopt a governance mindset.
• Create standard operating procedures, service level agreements and compliance guidelines to streamline content contribution processes.
• Apply metadata and taxonomy management strategies to organize and classify content.
• Create and manage a centralized business engagement model for the KM team.

You will thrive if you have

• A Bachelor’s degree or equivalent with 8-10 years of professional experience

• A strong understanding of content management systems: functionality, site mapping, taxonomy, content classification, best practices, content types, metadata, permissions and security, compliance and auditing
• Excellent project management skills and track record of delivering commitments on time
• Demonstrated ability to communicate and influence effectively across organizational levels
• The ability to lead change, coach and inspire individuals to improve operational efficiencies
• A personality that is self-directed, enthusiastic and driven to succeed
• The ability to think critically with a strong attention to detail
• The ability to communicate technical (a must), and non-technical information clearly

Our way of giving back

To our communities, to the world, and to you is a core part of the culture at Qlik. We encourage our employees to participate in our numerous Corporate Responsibility Program initiatives.

Location/Mobility
We try to hire the best person for the job, whether they are on-site or virtual. While this role can be based in Radnor, PA, Newton, MA, or Tampa, FL, A good cultural fit is the most important attribute for this role.  A Qlik virtual workplace enables a team member to employ a self-motivated, disciplined, highly responsive approach in achieving team success. If you think this position is interesting, you are welcome with your complete application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.

As part of its commitment to Equal Employment Opportunity, the Company seeks to comply with all applicable provisions of the Americans with Disabilities Act (ADA). If you need an accommodation due a disability, please contact humanresources@qlikview.com

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.