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  • Full-Time
  • Remote
  • $65k - $100k p/y USD / Year

Guidewire $65k - $100k p/y

F/T - US Remote

InsuranceNow – Document Specialist

Location: San Jose/San Diego/Remote


Guidewire is a software company.

Guidewire exists to deliver the software that P/C insurers need to adapt and succeed in a time of rapid industry change, and to ensure that every customer succeeds in the journey.  We believe that P/C insurance plays a vital role in protecting people and business, and in enabling society to function. We specialize in serving P/C insurers exclusively, with a focused commitment that puts customer success above all else.


Our core competency is software development.  We serve a global community of 200+ insurers in 29 countries, holding ourselves accountable for ensuring that our customers have the right technology to execute on their promises to policyholders over the long term. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.


Our cloud based, all in one product, InsuranceNow, is a fully Web-based Java platform that meets the technical criteria that insurers are requiring in new systems. The modular system uses Web services and ACORD XML standards and can be deployed as a suite (with rules and workflow engines, policy administration, rating, reinsurance, claims, billing, accounting, data warehousing, document management, consumer and insurance agent self-service and more) or as a point solution, such as the claims module only. Our InsuranceNow customers include personal, commercial and specialty insurers across the US.



The role of Document Specialist is responsible for the maintenance and creation of documentation on the InsuranceNow platform.


Key Areas of Responsibility

o   Supports establishing an ongoing process of documentation continuous improvement to deliver faster, cheaper, scalable solutions with high quality outcomes.

o   Supports the maintenance and creation of Interface and other critical documentation on the InsuranceNow platform.

o   Supports knowledge management library with external partners and customers by creating and maintaining library for document storage, cataloging, and efficient retrieval of documents.

o   Responsible for maintaining the integrity and current versions of working documents such as Interface and Definition Worksheets.

o   Supports training employees on document updates and storage system usage.

o   Responsible for supporting document security, assigning access, and for removing and destroying obsolete documents.

o   Researches, reviews, and collects available technical information as basis for documentation.

o   Serves as an interface with documentation stakeholders.

o   Responsible for supporting documentation knowledge dissemination.

o   Collaborates with leadership to determine critical documentation priorities, including FAQ List for Customer/Partner Enablement, Go-Live Checklists, Configuration Guide, Interface and Definition Worksheet prioritization, and other initiatives.

o   Collaborates with Portfolio leadership for establishing documentation milestones.

o   Collaborates and communicates with business groups by providing strategic direction to identify and address business issues and opportunities related to documentation.

o   Collaborates frequently with the various Consulting, Business Analyst, and Engineering resources to collect the information to build the documentation.


Experience & Qualifications

  • Three or more years-experience with Developing, preparing, and/or maintaining documentation pertaining to business processes, systems operation, product development and other technical processes.
  • Experience completing documentation in the Insurance Industry.
  • Previous experience in Business Analyst/System Analyst role.
  • Must be able to work independently and in a team environment.
  • Highly organized and process-oriented.
  • Excellent oral and written communications skills.
  • Self-auditing and have high quality standards.


Education Qualifications:

Bachelor’s degree or relevant work experience.



We know that people work based on incentives so we have an exceptional and rational compensation policy. We pay base, performance incentives, and stock, as well as a number of other benefits such as 401K, medical, dental, vision, and life insurance and promote flexible working practices to strive for a work-life balance.  See and hear from our employees at: and read about our core values of integrity, rationality and collegiality in everything that we do.


For more information, please visit Follow us on twitter: @Guidewire_PandC.

Guidewire is an Equal Opportunity Employer.

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